We want you to be completely happy with your purchases. We know that buying clothing online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods. In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our size charts or contact us with any questions before your order. For further information please read our delivery and returns page.

PLEASE MAKE SURE THAT YOUR DELIVERY ADDRESS IS CORRECT – THIS INCLUDES THE COUNTRY YOU WANT IT DELIVERED TO. IF THE DELIVERY ADDRESS IS WRONG AND AFTER WE HAVE RECEIVED THE PARCEL BACK, WE WILL SEND YOU AN INVOICE FOR RETURN POSTAGE.

Should you wish to return the goods to us for an exchange or a refund this must be done within 14 days of receipt. Please email us notice of a returned item.
IF YOU REFUSE TO PAY YOUR TAXES ON YOUR ORDER YOU WILL NOT BE REFUNDED YOUR ORIGINAL SHIPPING AND THERE WILL BE A £10.00 DEDUCTION TO COVER THE COST OF THE RETURN POSTAGE BY THE COURIER.

Cookies

Cookies need to be enabled on your computer to order from any online store. They’re tiny text files stored on your computer that remember what you have in your basket, wish list, recently viewed items, etc.

Data Protection

Your privacy is very important to us. We do not send unsolicited mail either via email or by post. On the order page you are given the option to opt in to our mailing list. In addition we will never sell or give your details to any other company.

All information collected is through the ordering/registration process and is in accordance with the Data Protection Act 1998.

We only collect information about you to process your order and to provide you with the best possible service. The information we collect about you includes: your name, address, phone number and email address. We do not keep your credit card details on file.

If you wish you can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We do sometimes share access rights to 3rd parties.

EU Dispute resolution

Here is the link to the EU’s online dispute resolution – https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Freddies of Pinewood is a registered trademark.

Freddies of Pinewood is the trading name of Alex. Whyte [Aberdeen] Ltd.

FREDDIES OF PINEWOOD
Roundtables 23 Old Pier Street
Walton on the Naze
Essex
CO14 8AH

Company registration number 9952973